Introduction
Reliance Communications, a tier 2 telco generating approximately $500k per month, faced critical challenges in customer service, stock control, and operational efficiency. With a team of 35 staff, including technical support and on-road technicians, the company struggled with prolonged issue resolution times, customer dissatisfaction, and stock management issues.
Customer Discontent
Customers were growing disgruntled due to extended downtime and communication gaps.
Inefficient Stock Control
Customers were growing disgruntled due to extended downtime and communication gaps.
Lack of Real-time Communication
Customers lacked real-time updates on issue resolution timelines, leading to dissatisfaction.
Solutions
Enlightened Business Solutions implemented a comprehensive strategy utilising Zoho One and Google Maps integration.
We prioritise the unique needs of each client and develop tailored solutions.
Our history of successful project delivery and satisfied clients speaks for itself.
We stay at the forefront of industry trends and technologies to offer cutting-edge solutions.
We stay at the forefront of industry trends and technologies to offer cutting-edge solutions.
We stay at the forefront of industry trends and technologies to offer cutting-edge solutions.
We stay at the forefront of industry trends and technologies to offer cutting-edge solutions.
Results
We prioritise the unique needs of each client and develop tailored solutions.
Our history of successful project delivery and satisfied clients speaks for itself.
Our history of successful project delivery and satisfied clients speaks for itself.
Conclusion
Enlightened Business Solutions successfully addressed Reliance Communications’ challenges by implementing a tailored solution using Zoho One and Google Maps integration. The transformation not only enhanced operational efficiency but also significantly improved customer satisfaction, positioning Reliance Communications as a formidable player in the telecom industry.
